Returns + Exchanges

We want every step you take in your new sneakers to feel right.
If something isn’t perfect, our hassle-free 14-day return and exchange window has you covered.
Below is a quick guide to how the process works, what it costs, and how long it takes.

1. Is your item eligible?

• The product arrived within the last 14 days.
• It is unused, undamaged, and in the original box with all tags and extras.
• Socks and opened accessories can only be returned if defective.

2. Start your request

1. Send us a WhatsApp message or e-mail with:
   • Your order number
   • Clear photos of the item
   • Whether you prefer a refund or an exchange (and the new size/model, if any)
2. We reply within one working day with pickup instructions or the closest drop-off point.

3. Costs you should know

• Outbound shipping (to you) is non-refundable.
• If you refused delivery or cancel after dispatch, you cover return shipping both ways.
• Defective or wrong items? We cover all shipping costs—no questions asked.

4. What happens next?

1. Your package arrives at our Cairo warehouse.
2. Quality check takes up to 5 business days.
3. Refunds
   • Cash-on-delivery orders → cash or bank/wallet transfer (2–5 business days after approval)
   • Online payments (EasyKash/FawryPay) → credit back to the same account (1–2 business days)
4. Exchanges
   • If the requested size/model is in stock, we dispatch it right away.
   • Out-of-stock? We issue a full refund so you can pick something else later.

5. Try-Before-You-Buy tip

Inspect and try on your sneakers while the courier waits.
If the fit or style isn’t right, hand them straight back—no paperwork, no fees.

6. Need help?

• WhatsApp / Phone: +20 100 714 3401
• Email: info@egkix.com
• Support hours: Daily 10:00 AM – 8:00 PM (Cairo Time)

Egy Kicks – Shop fearless.
If it doesn’t fit, we make it right.